shopping faq’s

i have been told by bridal shops not to buy my gown online, my family worries about what the quality will be.

Unfortunately, online Chinese websites and stores have given online shopping a bad name. But, you shop online from BLHDN, Macys, Amazon… no one is bad mouthing them. have you ever wondered why? well the reason shops do not want you to buy online is because they know there are many reputable stores with better options and prices. the fact is you do want to stay away from businesses that have no real presence on Google, or local directories, sketchy china direct stores that sell knock offs. shopping from online from legit designers and stores you love is fine.

“HOW LONG WILL IT TAKE FOR MY FINAL GOWN TO BE READY”?

All of our gowns are made to order. There are no big factories involved. Because the gowns are constructed in our studio we recommend ordering your gown at least 6 months in advance. Gown construction generally takes 2 to 4 month, depending on the style. We also recommend you order your gown so that it arrives in time for any alterations that may be required.

“WHAT ABOUT ALTERATIONS”?

We always work with our brides to get the gown as close to their size as possible, but some adjustments are always to be expected especially with size fluctuations. (Weddings can be stressful and this is common).

It is not uncommon for your gown to fit like a glove right out of the box, however, some adjustments may be necessary to attain the exact fit you desire. We recommend you contact an expert bridal seamstress well in advance in case you may need one. And, even if your dress fits perfectly out of the box (yey!), it is not un common for brides’ sizes to fluctuate as it gets closer to the big day.

❤ Have a great seamstress? Tell us about him or her so we can make recommendations to future brides! Need a seamstress we can make some recommendations in your area.

“I am a combination size, or Very tall, full busted, loosing weight etc., Are there any OPTIONS for me”?

All of our gowns are constructed in standard sizes, however you can opt for customization of your hem, add some room in the waist, hips, or bust. We can adjust gowns so that they are closer to your measurements at no extra charge at the time of ordering. That said we can’t guarantee a %100 perfect fit. As a matter of fact neither can the bridal shops, those gowns almost always need alterations. But we go by your measurements so chances are adjustments will be minimal. We are always here to help and you can certainly schedule a face-time call with us and we will guide you with your measurements.

“Why are bridal gown sizes so DRASTICALLY different than my mainstream ready to wear clothes”?

Tricky question! But here is the truth. Most bridal gowns are made in China (no, not ours ), by the same factories since the 80’s. They would all have to re-program all their cutting dyes, adjust every pattern every time mainstream changed. Yes, that’s right… mainstream is the one that keeps changing to accommodate the main public. Otherwise, their ready to wear clothing would not give all of us that feel good feeling of the “size” we fall into. It would be costly to keep updating patterns and no one wants to be the one to have to pay for it. So manufactured bridal gown sizes will for now be at odds. All that said, we rather know your measurements as that is the only sure way to construct a gown that fits. Our size chart is a guideline to help you decide but your measurements are the key.

WAIT, SO WHAT SIZE SHOULD I ORDER IN MY FINAL DRESS?

Easy! Choose the size that coordinates with your largest measurement. For instance if your largest measurement is your bum, find the size in the size chart that will fit that measurement. So, now your waste size is way off? Contact us for your measurement options, we can adjust your waist, bust or bum size up to 1.5 inches. See, easy!

WHAT Are the shipping costs, do you ship internationally?

Standard shipping on your final gown is $40 within the United States, Hawaii, Alaska and Puerto Rico are included. 

Need rush shipping? You can have rush shipping to the above for an additional $50.00.

Live outside of the USA? Contact us for a shipping quote.

WHAT IF I NEED MY FINAL GOWN FASTER?

We understand that sometimes you need your gown asap, elopement or spontaneous… we will always try our very best to help out where ever we can, We can usually overnight gowns once they are constructed, please call or email us for a price quote to your specific location.

(407/463-1375) Brides@TheBridalRun.com

For any new gown, A $200-$350 rush fee will apply for any rush order, depending on how quickly you need it. 

WHAT IF MY GOWN ARRIVES DAMAGED OR DEFECTIVE?

All gowns are rigorously inspected and documented before shipping. Please contact us within 7 days, should there be any issue upon receiving your gown so that we can address any concerns.

CAN I RETURN MY MADE-TO-ORDER GOWN?

Please see our return policy for options. Return Policy

HOWEVER SPECIAL ORDERS SUCH AS, cUSTOM GOWNS, SPECIAL SIZING OR CUSTOM HEMS CANNOT BE RETURNED.

I want a custom gown, how do I go about that?

Our designers would love to talk to you about custom options and custom gowns. Contact us at Brides@thebridalrun.com and we can schedule a one on one 30 min video conference with the designer. First consultation is absolutely free. Your Additional consultations are $75.00 each and last 1 hour. Once you have chosen your gown, we will credit your consultation fee towards the total purchase.